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Services FAQ

Survivor FAQs

I am seeking services.

If I need immediate help, who should I call?

  • In an emergency situation, please call 911 immediately.
  • To receive aid from the SAFE Center during regular business hours, call our main line: 301-314-7233.
  • To receive aid after hours or on weekends, call the National Human Trafficking Hotline: 1-888-373-7888.

What should I expect when I call the SAFE Center’s main number?
You will be connected to a staff member who will ask some initial intake questions in order to determine how the SAFE Center can serve you best.

How much do services at the SAFE Center cost?
The SAFE Center’s services are free to survivors of sex and labor trafficking. However, the U.S. government charges fees for certain legal immigration applications. If the fees are a financial hardship, our immigration attorneys can advise and assist you in applying for a fee waiver.

If I do not speak English, can I receive services in my first language?
We offer case management, mental health, and legal services in English and Spanish through our fluent bilingual staff. For all other languages, we provide interpreters in-person or by phone for our clients, free of charge.

Referral Organization FAQs

I want to refer someone for services.

Who is eligible to receive the SAFE Center’s services?
We provide services to survivors of sex and/or labor trafficking of all ages, nationalities, and genders.
We are open from 9 a.m. to 5 p.m. on weekdays and will meet with clients on an alternative schedule on a case by case basis.

Where is the SAFE Center located?
The exact address is confidential, but our office is located in Prince George’s County.

Does the SAFE Center have a housing program?
We do not currently operate a shelter or housing program, but we are able to connect clients to other organizations with housing programs while still providing them with other services at the SAFE Center.

How do I make a client referral to the SAFE Center?
Please complete our Referral Form or call 301-314-7233.

Community Member FAQ

I would like to learn more about human trafficking.

Where can I find more information?

  • Visit our Human Trafficking page to access an overview of human trafficking in the United States.
  • Refer to our Resources page to discover how other government agencies and national organizations are combating human trafficking.
  • Request a Speaker for a presentation or training in your community, school, workplace, or faith group to receive a thorough explanation of human trafficking from a SAFE Center staff member.
UMD SAFE Center Team Statement on Racial Injustice

The UMD SAFE Center decries the structural racism that remains as a toxic legacy of our country’s history and permeates our society today, and we are working to ensure that we are an actively anti-racist institution.